[Download ebook] Difficult Conversations: How to Discuss What Matters Most by Douglas Stone

[Download ebook] Difficult Conversations: How To Discuss What Matters Most >>[Download ebook] DIFFICULT CONVERSATIONS: HOW TO DISCUSS WHAT MATTERS MOST by Douglas Stone [Download ebook] Difficult Conversations: How to Discuss What Matters Most difficult-conversations-how-to-discuss-what-matters-most-by-douglas-stone.pdf Douglas Stone [Download ebook] Douglas Stone: [Download ebook] Difficult Conversations: How to Discuss What Matters Most Penguin Books

[Download ebook] Difficult Conversations: How to Discuss What Matters Most by Douglas Stone PDF

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

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